
FAQ
Welcome to the Kintsugi FAQ section! Here you'll find answers to the most frequently asked questions about our products, orders, shipping options, and much more. If you have any further questions, don't hesitate to reach out to us via our contact page—we're happy to help!
Collapsible content
What is Kintsugi Clothes?
Kintsugi Clothes offers unique garments inspired by Japanese aesthetics and anime culture. Each piece is crafted from high-quality materials and embroidered with meticulous attention to detail.
How do I find the right size?
On every product page, you'll find a size chart in the last image to help you find the right size. If you're unsure, feel free to contact us at any time.
How long does shipping take?
Shipping within Europe usually takes 5-7 business days. International orders can take up to 10-15 business days.
How can I track my order?
Once your order has been shipped, you'll receive an email with a tracking number. This allows you to track the status of your delivery at any time.
Can I change or cancel my order?
As long as your order hasn't been shipped, you can make changes or cancel it. Please contact us as soon as possible.
Which payment methods do you accept?
We accept common payment methods such as credit cards (Visa, MasterCard, AMEX), Google Pay, ApplePay and PayPal.
Can I exchange an item?
Yes, we offer exchange options if the item is in its original packaging and unworn. Simply contact us for more details.
What do I do if my product arrives damaged?
If an item arrives damaged or faulty, please contact us immediately. We will resolve the issue as quickly as possible.
Are there any discounts or vouchers?
We occasionally offer discounts and promotions. Sign up for our newsletter to stay up to date!
How do I care for my Kintsugi garments?
We recommend following the care instructions on the enclosed care card. Generally, most of our garments should be washed gently to preserve their quality.
Are your clothes sustainable?
Yes, we place great importance on sustainability. We use only high-quality materials and adhere to environmentally friendly processes during production. Our garments are carefully crafted to ensure a long lifespan, but their actual durability also depends on proper care.
How can I contact you if I have any questions?
You can reach us via our contact page or by email at [info(at)kintsugiclo.de]. We usually respond within 24 hours.
How can I subscribe to the newsletter?
You can easily sign up for our newsletter on our homepage and receive exclusive information about new collections, drops and special offers.
How long are voucher codes valid?
Unless otherwise noted, our voucher codes have no expiration date and are therefore valid indefinitely. This is part of our commitment to offering you maximum flexibility.
Featured collection
-
Phantom Black hoodie "Tsukuyomi"
Regular price €59,99 EURRegular priceUnit price / per€74,99 EURSale price €59,99 EURSale -
Green Forest hoodie "Jinchuriki"
Regular price €59,99 EURRegular priceUnit price / per€74,99 EURSale price €59,99 EURSale